Medical VAT form

How does VAT relief work?

Claiming zero-rate VAT on qualifying items is quick and straightforward

1

Fill Out the Form

Complete the simple VAT relief declaration form below.

2

Receive Confirmation

We’ll send you an email as soon as your account is approved.

3

Shop & Save at Checkout

Add items to your basket and head to checkout. Your VAT discount will be automatically deducted on the final checkout page.

Am I Eligible for VAT Relief?

You are eligible to claim VAT exemption if the items are for personal or domestic use and you (or the person you are purchasing for) meet HMRC guidelines for being chronically sick or disabled.

Under HMRC guidelines, a person is considered ‘chronically sick or disabled’ if they have:

  • A physical or mental impairment that has a long-term and substantial effect on their ability to carry out everyday activities, or
  • A medical condition that doctors treat as a chronic sickness.

Note: VAT relief does not apply to temporary injuries or incapacitation (such as a broken limb), or to elderly individuals who are not chronically sick or disabled.

Important Information & Help

  • Completing for someone else? A family member, carer, or guardian can complete this declaration on your behalf.
  • Qualifying products: VAT exemption applies only to eligible products across our store.
  • Unsure if you qualify? Please seek guidance from your GP or a medical professional. HMRC and store staff are unable to provide medical advice.
  • Legal notice: Severe penalties apply for making false declarations.

Need extra assistance?

You can learn more by reading the official Helpsheets on GOV.UK or by calling the HMRC VAT Disabled Reliefs Helpline on 0300 123 1073.